Customer Service Centre
The Customer Service Centre will be your first point of contact when visiting the Main Council Building. Here you will find a reception area, where we meet, greet and direct visitors to services or officers as requested. The Customer Service Centre provides a seamless "One Stop Shop" for customers requiring services provided by Council, making a payment for Council services, visiting the building or seeking general information on our services or on the city. Customers can also use the PC provided in the public reference area to look up rating and valuation information.
Services provided at the Customer Service Centre include:
- Customer Services: general enquiries (including rates, street services, animal control, parking) , visitor greeting and directing, receiving tenders, general information (bus timetables, attraction brochures etc)
- Regulatory Services: consents (building and planning), licensing (health and liquor)
- Engineering Records: engineering plans and records
- Payments: all payments to Council
- Helpdesk: other requests eg return stereos
- Reference area: to look up valuation records, city information
- Meeting areas: discreet meeting areas for staff to meet with customers
- Confidential meeting room.
Location
Main Council Building
30 Laings Road
Lower Hutt
Hours Available
Monday to Friday (except public holidays) from 8.00 am to 5.00 pm.
Contact Numbers
| Telephone |
(04) 570 6666 |
| For business hours Monday to Friday from 8.00 am to 5.00 pm |
| Fax |
(04) 569 4290 |
| Email |
Email Us |
After Hours Service
(for emergencies only) |
(04) 570 6666 |
Additional Information
Customer Service Centre
All visitors to the Main Council Building must report to the Front Desk Customer Service Centre. There you will be greeted and provided with a visitor pass. The officer you are visiting will be informed of your arrival. You will be met and escorted to your destination. Upon departure, your visitor pass must be returned to the Customer Service Centre.
Each year Council surveys customers to gauge the level of satisfaction with the services we provide at the Customer Service Centre. The approach used is to measure how Council is performing on relevant customer service attributes, and to measure how important these attributes are. The feedback, suggestions and comments assist us to identify areas for, and implement, improvements.
Target Response Times
- You will be greeted within 3 minutes of your arrival at the Customer Service Centre.