Hutt City Council

To Report a Problem or Make a Complaint

As part of our commitment to providing excellent service we want to know when you are not satisfied with the service you receive. More information on our complaints process can be found in our Sorting it Out brochure

Requests can be made:

  • online by completing a Fix-A-Gram
  • by telephone to the Customer Call Centre
  • in person at the Customer Service Centre, Main Council Building, 30 Laings Road, Lower Hutt, or any library (see Libraries for locations),
  • in writing to Hutt City Council, Private Bag 31912, Lower Hutt
  • by email.
  • by fax

    • Hours Available

    For Customer Call Centre and Main Council Building, Monday to Friday (except public holidays) from 8.00 am to 5.00 pm.

    For library refer to Libraries for hours of opening.

    Contact Numbers

    Telephone (04) 570 6666
    Fax (04) 569 4290
    E-mail Email-Us
    After Hours Service
    (for emergencies only)    		 (04) 570 6666

    Fees & Charges

    There is no charge

    Additional Information

    Customer Call Centre

    The Customer Call Centre provides customers access by telephone to all Council services and officers. All telephone enquiries to the Call Centre will be answered by Customer Call Specialists. The Customer Call Specialists are trained to answer the phone professionally and answer your request immediately, or direct you to the most appropriate officer regarding your request, or take down your request/complaint and forward for further action.

    Fix-A-Gram / Report a Problem or Make a Complaint

    Fix-A-Gram is a handy way of telling Council about any complaints or requests you may have for our services. Fix-A-Grams should be used to tell us about non urgent matters by using the tear off section. Fix-A-Grams are post free. Just complete the details clearly in the space provided, tear off at perforation, seal and mail. Fix-A-Grams are available from any Councillor, Council Service Centre, or may be requested from the Customer Call Centre. Once a year, a Fix-A-Gram is delivered to every household in Lower Hutt.

    Send an on-line Fix-a-Gram

     

    Target Response Times