Search
Home | Site Map | Get in touch | Your feedback | A-Z
Search

Your feedback

We like being told when we’ve done well and when we haven’t done well. In either case it helps us improve how we treat you and fix your problems.

If you’re unhappy about the way you’ve been treated, or if the problem wasn’t solved to your liking, then we want to know about it.

If you’re happy with how you’ve been treated, or if we did a good job, we’d like to know about that too. 

Go to our Have Your Say page if you'd like to make a submission or be part of a consultation.

How to make a complaint or compliment us

If you’ve got a complaint or a compliment:

  1. Tell the person you’ve been dealing with and give them the opportunity to put things right or accept your compliment
  2. If this isn’t appropriate or you’re not happy with their response, ask to speak to their manager
  3. If you’re still not happy or you don’t want to talk to the person or their manager, contact our Customer Services Manager:

T:     +64 4 570 6666
E:     contact@huttcity.govt.nz
Post: Customer Service Manager, Hutt City Council, Private Bag 31-912, Lower Hutt 5040

Send us your feedback

Do It Here
bookit
Book It
Make a booking
Alcohol licence appointment Building inspection Community dog training programme Funding Advisor visit Dog boarding Dog safety programme Eco Design Advisor Food licence appointment Gym membership Metered parking space Park, reserve, sportsground Pool/spa safety inspection Signboards Swim membership Venues
payit
Pay It
Online Payments
Building consent application Certificate of Acceptance Certificate of Use Compliance Schedule (BWoF) Dog registration - new Dog registration - renewal Fines and infringements Health registration renewal Parking info/Pay My Park Pool inspection fee Rates Resource consent application Responsible dog owner status Trade waste consent renewal
findit
Find It
Get Information
Annual plans Annual reports Archives online Building consent fees Building information / permits BWoF Bylaws Cemeteries City statistics Compliance Schedules Council meetings District Licensing Decisions District Plan online Drainage plans Elections 2019 Historic aerials Libraries Official Information Request Research Policies Property information Report a Problem tracker Strategies
reportit
Report It
Notify us about Issues
Graffiti Noise control Report a problem Report a problem tracker Street light outage
sayit
Say It
Give Feedback
Contact us Current consultations District Plan changes Have your Say website Make a submission Notified resource consents Propose a project
submitit
Apply for It
Send your application
Additional Dogs on Land or Premises Amendment to Building consent application Building consent application Certificate of Acceptance application Certificate for Public Use application Certificate of Use application Code Compliance Certificate application Compliance Schedule Application Dog registration - new Dog registration refund Food business registration Funding applications LIM Outline Plan application Replacement Dog Tags Responsible dog owner status Resource consent application S. 223/224 RMA Certification application Trade Waste discharge consent Vehicle Crossing Construction
joinit
Join It
Sign up to services
Electronic rates invoice Email newsletter Red Cross Hazard app
Contact us
Get in touch
Location
30 Laings Road, Lower Hutt
Office Hours: Mon-Fri, 8am-5pm.
Postal
Private Bag 31-912, Lower Hutt, 5040
PhoneNumber
+64 4 570 6666 | 0800 HUTT CITY (24/7 - 7 Days)
© Hutt City Council 2017
About this website Page last updated 16 May 2019
Hutt City is the operating name of the Hutt City Council
NZ Government