Before Council can issue a CCC we must carry out a final inspection of the building work. You can apply for a final inspection when all the building work has been completed, a CCC application form (PDF 490 kb) has been completed and you've collected all the required certificates and guarantees. A full list of the required documents will be listed on your building consent approval letter.
Once an application has been lodged, we'll contact you to confirm a suitable time for the inspection. The result of the final inspection will dictate whether a CCC will be issued or refused: we'll notify you of our decision in writing.
We must make a decision to either issue or refuse to issue a CCC within 20 working days from the date on which your CCC application was made, unless it is suspended for further information.
All outstanding fees must be paid before we can issue a CCC. These include:
- Any outstanding consenting or inspection fees
- Development or Reserve contributions
- Consultant fees
- MBIE or BRANZ levies
Payments can be made online, by credit card over the phone 04 570 6666 or at our Administration building cashier at 30 Laings Road, Lower Hutt.
You can apply for a Code Compliance Certificate on our new Apply Online page.
You can find more information about Code Compliance Certificates here.
If we refuse to issue a CCC
We occasionally refuse to issue a CCC. This is usually because:
- information that we’ve asked for hasn’t been supplied;
- there’s not enough information to prove that the completed work complies with the New Zealand Building Consent and Building Code.
If this is the case we’ll write to you and explain why we’ve refused your application for CCC. Our letter will include an invoice for processing costs.
If you believe this decision is wrong you can ask the Ministry of Business, Innovation and Employment for a determination. Determinations are legally binding decisions on disputes or questions about the rules that apply to buildings. To find out more about determinations, go to MBIE website. Check the ‘previous determinations’ on the website – some of them might be about situations like yours. A determination can be appealed to the District Court.
Building Consent Authority (BCA) complaint
As a BCA, our Building team welcomes feedback from our customers. We want to hear from you if you feel dissatisfied with any part of our service related to building consent processing, inspection or issuing a CCC.
Communication should be directed to the Building and Quality Assurance Manager in the first instance.
To find out more read our information sheet on making a BCA complaint (PDF 92.3 KB)
If you are unhappy with a process or technical decision made by us about your building consent (and this matter can't be resolved) please refer the matter to MBIE for a determination.