Any activity that someone would like to, or is doing on a particular site must comply with the Resource Management Act (RMA) and the District Plan, or the conditions of an approved resource consent.
Council enforcement officers are responsible for enforcing the RMA, the District Plan, and compliance with the conditions of any resource consent issued.
Make a complaint about RMA or District Plan matters by emailing email@example.com.
If we receive a complaint or concern about an activity we'll contact the people who are responsible. From there we can determine the degree of non-compliance (if any) and what action to take. This can range from things like rectifying the situation, or formal enforcement like fines or prosecution.
Some complaints are outside of Council’s authority. In this case, the relevant parties need to resolve the issues. We recommend seeking independent legal advice, professional opinions or engaging the services of a third-party mediator.
The Citizens Advice Bureau also may be able to help.
How to complain about other issues
Materials or developments blocking private access ways are non-Council matters and should be dealt with by those affected.
Materials on public areas and pavements are not allowed and should be reported to Council.
Boundary disputes are not an RMA issue. They need to be handled with the neighbours, individual parties or representatives involved.
If you are unsure where your property boundary is you should contact a licensed surveyor to check. Note, sometimes the location of a fence does not accurately reflect the legal boundary line.
Earthworks should not cause instability to neighbouring properties. Whether a resource consent is needed for earthworks depends on the scale and location of the work.
Contact us if the earth is cracking or if there is a large unstable cut. You should also contact the developer about earthworks that are affecting your property. Keep in mind that ground cracking can occur naturally.
Council handles some types of noise complaints. Check the construction noise rules before making a complaint.
Damage to your property from a developer’s action or inaction is not a Council matter. Contact your insurance company as soon as you notice any damage. If you are unable to contact the developer then your insurance company or lawyer can do this on your behalf.
Many trees in Lower Hutt are protected. If you have one of these on your property you may need consent to prune or remove the tree. To confirm if you need Council’s consent before carrying out work on a tree:
Resource Consents do not allow any neighbours, representatives or contractors to enter your site without permission. Contact your neighbour or the site manager first and if needed report any trespass issues to the police.
Vibration effects can be created by construction and earthworks. The level of vibration needed to cause structural damage to your property is much greater than what you can actually feel. We may be able to help with limiting the causes of vibration but we can't help with fixing damages.
Water overflow occurs naturally in heavy rainfall where surface water flows downhill towards a water body. Neighbours should not be diverting or concentrating flow of water or blocking overland flow paths. For complaints about water overflow contact our Trade Wastes team.
Photo and sound evidence
Photos and recordings are useful if you need to make an insurance claim. If Council officers are involved they will also take their own evidence during a site visit.
Noise apps on smartphones are not reliable for compliance purposes. Council and acoustic specialists use special instruments that have been set up so that they are accurate and admissible as evidence for enforcement.