Council offers many of our services online. Below are links to some of our more commonly used services, you can find a full list on our homepage under "Do it here".
All of our community facilities are closed to the public. This includes Council's Laings Road Admin Building. You can contact us on 04 570 6666 or email email@example.com.
Our libraries will remain closed during the lockdown period.
Please keep all library items at home with you for now. Any overdue charges will be waived, so please do not try and return anything to any of our libraries. For more information on returns, reserves and other services please view our FAQs.
All our eResources are available 24/7 to anyone with a library membership. We have eBooks, music, films, databases, courses, newspapers, and magazines... and heaps more!
Make sure to follow us on Facebook, Twitter, and Instagram. We'll be sharing challenges and fun things to do for kids and adults, alongside showcasing our online resources and updating you with important information.
Have a question for us? Ask a librarian by emailing firstname.lastname@example.org.
Please see full details of our response to Covid-19 here.
Pool and fitness suite memberships
To ensure flexibility for our members, we have made some changes to our gym and swim memberships:
- Lump sum memberships: all lump sum memberships will be extended by the closure period of our facilities.
- Direct debit memberships - gym and swim: all direct debit memberships have been put on hold and no further payments will be debited. All direct debit memberships will be extended by the period of the facility closure. You will be advised when direct debit payments will be starting again
Dogs on lead when outside
All dogs should be on the lead when outside, even in typical off-lead areas or designated dog parks. This is to minimise contact between dog owners who may otherwise need to move within the two metre zone to separate dogs.
You should also refrain from touching dogs from outside your 'bubble'. While there is no evidence that dogs can be infected with COVID-19, the virus may be transferrable through shared contact on the dog's coat.
Rubbish and recycling
Rubbish collection is an essential service in an emergency situation. The recycling facility that receives our city’s recycling material has closed for kerbside recycing. We have been able to make arrangements for a glass recycler to take glass only.
What this means for you and us
Be responsible. Please don’t dump your rubbish and recycling. Kerbside rubbish collection is continuing. You can buy bags at the supermarket or contact a commercial company for a private wheelie bin service.
If you continue to use the recycling crates please only use these for glass. Please do not put anything else in your recycling crate – this only makes it harder for the collection people. Please note we cannot advise when our full recycling service will restart.
Our community recycling stations will close effective 5pm Tuesday 24 March as they cannot take all recyclables. To discourage illegal dumping the bins will start to be removed from tomorrow. The sites will be monitored.
If people put mixed recyclables in their recycling bin the whole contents will go straight to landfill as there is no kerbside sorting for health and safety reasons.
Please double-bag any rubbish like used tissues or used disposable nappies before placing these into your official council rubbish bag. We also remind everyone that the bag weight limit is 15kgs.
We’re also not keen on people stockpiling their recycling – We’re concerned about health and safety risks especially if someone in the household is unwell. Best to reuse or put in the rubbish.
The Seaview recycling station is privately owned and is now closed to the public. Account holders only (and these are mostly businesses) can continue to use the Seaview station.
We have all been working hard to do more recycling and to reduce our waste. We understand that this situation is not ideal but we all need to pull together.
Council will not be enforcing parking charges across Lower Hutt while New Zealand is at Alert Level 4.
The Riverbank carpark will be closed for the duration of the COVID-19 lockdown.
The Silverstream Landfill is an essential service. In response to the evolving Covid-19 situation, we are reducing Silverstream landfill’s operation. From 26 March 2020:
- Hutt City Council’s Silverstream landfill is not accepting domestic waste drop offs.
- The Earthlink recycling facility at Silverstream is closed.
- The landfill is closed on Saturday afternoons and all Sunday
Existing account holders can still take waste to the landfill. If you are not an existing account holder and need to urgently dispose of waste which is:
- of a quantity that is not suitable for general kerbside collection and
- is either decaying or a threat to human health if not disposed of,
Email email@example.com with a description of the waste, the waste volume, the extent to which the waste is in solid form, whether the waste contains anything hazardous or leachable.
Public taps closed
Hutt City Council and Wellington Water, on the advice of Regional Public Health has made the decision to close the public artesian water supply taps at Buick Street, Petone; outside the Dowse on Laings Road; and at Riverside Drive in Waiwhetu, until further notice.
This decision has been made due to the COVID-19 pandemic and the risks of community transmission. The public taps are very popular, however, neither Council nor Wellington Water have the ability to monitor the safe use of these facilities.
The decision to close the well taps is to mitigate risk of community transmission. Water from the taps, like the supply across Lower Hutt is safe to drink.
We are aware that some people in rural areas who are not on town water supply may have been using these taps for their drinking water. We have collated some information below.
The following information from the Ministry of Health applies to all types of water supply and outlines ways to ensure your water is safe:
This link provides information about making water safe when contaminated:
Water can also be purchased from your local supermarket. If you are in financial difficulty as a result of COVID-19 information on financial assistance is available here:
If you would like more advice please ring us on 570 6666 and ask to be put through to one of our Environmental Health Officers who can provide more guidance.
These facilities are open:
- Naenae Library
- Thousand Hands Park
- Days Bay Beach
- Riddiford Gardens
- Seaview Marina
They are being cleaned 3 times per day.