What is Rates Online?
Rates online is a portal that allows you to keep up to date with your Council rates account. Rates online allows you to:
- view actual bills past and present
- view and update your personal details
- make payments.
One you've registered with us, we'll send out your Combined Rates Invoice every couple of months in electronic format. If that's all you need to know, you probably won't need to use the portal again!
Why do I need to register to access Rates Online?
Rates Online contains information about you and your relationship with us that only you should have access to. Registering helps keep your information safe.
How to register for Rates Online
Select the log in link on the rates homepage and then the Register Now link on the my rates homepage.
You’ll be taken to the registration page where you need to complete the fields and select Register.
We'll then send you an email confirming your registration. Once you have received the email response, you can log in.
What software do I need installed to view my invoices?
If you’re a PC user, then all you need is Adobe Acrobat Reader. If you’re a Mac user we recommend you use the default PDF viewing application that comes with your Mac for best compatibility.
I’ve got more than one property with HCC – Can I see them all with one login?
If you have more that one property with Hutt City Council, you can view all properties under one login. To have a single login you need to ensure we’ve linked your properties. If, when you login, you’re unable to see all your properties simply call us on 04 570 6666.
What happens if I’ve forgotten my username and password?
If you’ve forgotten your Username or Password select on the Forgot Username or Password link on the Rates Online homepage and follow the instructions on the forgotten username or password page.
How do I change my password?
Select the Change My Password link under the My Account details.
What happens if I change my email address?
If you change your email address please call us on 04 570 6666. We’ll update your records with your new email address.