Sometimes this can negatively impact on others, particularly our neighbours.
The Resource Management Act 1991 (PDF 163 kb) stipulates that every person is responsible for the noise that they make, and that noise must not be unreasonable or excessive.
Typical noise complaints
- Stereo and party noise
- Security alarms (buildings and vehicles)
- Bars and entertainment venues
- Construction works
- Industrial activities
Who to contact for other types of noise
Noise control within industry for the protection of employees and visitors on site is dealt with by WorkSafe New Zealand.
T: 0800 030 040
For vehicles being driven on a road, contact your local Police station or check the Police website.
Neighbourhood noise (parties, stereos, alarms etc)
For these types of complaints, we can send out a Noise Officer to assess the noise. If the officer deems that it's excessive, we can issue a noise direction, requiring the noise maker to abate the noise immediately.
Download the information sheet on Noise Control
Heat pumps have the potential to exceed what's considered to be a reasonable noise level and create a nuisance, particularly at night-time and when they're located close to a property boundary. Take special care when you're deciding on a location for your heat pump.
Download the guidelines regarding heat pumps (PDF 307 kb)
Download more detailed technical information (PDF 409 kb)
Noise from construction work is permitted to be louder than usual, but only within defined times and on specified days of the week. This also applies to DIY works.
While many people see the weekend as an opportunity to carry out such work, Sundays and public holidays should be avoided, as workers are entitled to a day of relative rest from work-life stresses. It's difficult to relax when loud construction is taking place with hammering or heavy machinery, or if people are using equipment like circular saws, electric planes, chainsaws and grinders. You should talk to your neighbours and/or any affected parties about noisy construction work before you begin the job.
Download information on Construction Noise (PDF 169 kb)
In most cases, noise complaints about an industrial or commercial business's usual activities will need to be monitored with a Sound Level Meter by an Environmental Health Officer. The Lower Hutt District Plan specifies various noise performance standards for industrial and commercial activity across Lower Hutt.
Barking dogs are dealt with by Council's Animal Services team. You can view more information on barking dogs.
How to make a complaint
You can call our Contact Centre to lodge a noise complaint. There is also an option to use report a problem on our website.
In many instances it may be beneficial to discuss any issues with the noise maker first (usually a neighbour) to see if you can resolve the noise problem amicably.
Tel: 04 570 6666 or 0800 488 824
If you call after hours (from 5pm) you will hear a message and then if you press 1 you will go through to our after hours service.