How to report an outage
Before reporting an outage, check the map below to see what has already been reported.
You can report the problem online or call our contact centre on 04 570 6666.
It’s helpful if you can give us specific details about the location of the light, and if the outage is just one light, or several in a wide row or area.
Reported street light outages
View larger map
The street lights marked in the map have already been reported as outages. Click on the diamonds for more information.
How long will it take to fix a street light outage?
The standard time for fixing an outage is 10 working days. Simple replacements can be completed within 24 hours of an outage being reported. Outages that require a network fix, traffic management or underground work will take longer to fix.
Outages are usually caused by one of the following:
- pole replacement
- Wellington Electricity network fault
- damaged equipment.
Who fixes the street lights?
If it’s one street light then it’s likely to be a problem with the bulb, fitting or the pole. Hutt City Council is responsible for these.
If it’s more than one light in a row or a wide area that’s not working, then it’s likely to be a circuit fault. Wellington Electricity is responsible for these.
Electricity outages or issues
If there’s a safety issue with electricity, you should call Wellington Electricity’s 24 hour emergency line - 0800 248 148.
If your power is out and there are no safety issues, contact your individual electricity retailer. Your electricity retailer is who you should talk to about:
- a new electricity connection
- temporarily disconnecting your power
- your electricity bill and prices.
LED lighting upgrade
LED street lights are being installed across Lower Hutt to replace outdated streetlight technology. They use less electricity, are easier to maintain, and provide a light source which is easier to direct towards areas where it is needed.