We aim to dispose of wastewater in an efficient, environmentally friendly, healthy way.
Our standards and commitments
Wastewater is the term used to describe a combination of domestic sewage and trade wastes. Domestic sewage comes from showers, baths, toilets and kitchens. Trade wastes are liquid wastes produced by a number of industrial and commercial activities.
View the Trade Wastes Bylaw (PDF 175KB)
Here’s what you can expect from us when it comes to your wastewater disposal.
- The wastewater service to your property will be available at least 99.9% of the time
- Interruptions to the wastewater service to individual properties won't exceed 24 hours at any one time
Our environmental commitment
100% compliance with Resource Management Act consent conditions.
Commitment to our customers
- We’ll notify all property owners or occupiers at least 24 hours before starting planned maintenance or upgrades that may affect them.
- We’ll give advance notice to property owners or occupiers before urgent work is carried out on private property. We'll also give written notification of the work.
- Employees and contractors of Hutt City Council and Wellington Water will carry identification. They must show you this if they need to enter your property.
- We’ll reinstate any private property disturbed by us or our contractors. This will be done to a standard as close as practical to the eixisting before the work was carried out.
- We’ll help you locate public or private wastewater pipelines within your property.
- We’ll respond to urgent work requirements within an hour. Urgent work is the non-availability of wastewater service, and significant health, safety and/or environmental risk.
- We’ll respond to non-urgent work requirements within 24 hours. Non-urgent work is nuisance or partial disruption to wastewater service.
- We’ll respond to routine work requirements and enquiries within five working days.
Who's responsible for drains?
You own and are responsible for all drains, pipe work and plumbing that service your property and which are upstream of the point of service.
Where can I find the ‘point of service’?
Our point of service for wastewater services is the junction connection on the Council main (pipeline).
We’re responsible for maintaining the wastewater system up to and including the point of service.
Protecting your property and the environment
There are a few simple steps you can take to protect the your wastewater system, the environment, and help minimise future costs to ratepayers
Here's how you can help:
- Take all reasonable care to avoid damaging public wastewater pipes which pass through your property. Make sure we can get quick and clear access to these pipes in case we need to repair them.
- Don't plant any trees or shrubs on your property within 1.5 metres of buried wastewater pipelines.
- Don't discharge your rain water straight into the wastewater system - we provide separate systems for stormwater disposal. When stormwater flows into our wastewater system it can quickly become overloaded. This can lead to sewage overflows.
- Keep your wastewater drainage system in good condition and make sure it meets the requirements of the New Zealand Building Code. This will minimise the likelihood of health risks to anyone using your property.
- Don't discharge motor oil, fuels, solvents or highly toxic substances into the wastewater system. Contact us if you need to deal with toxic wastes.
- Let us know first if you plan to discharge liquid wastes from commercial or industrial processes to the wastewater system. We'll check and let you know if you need to get a trade waste consent (licence).
Wastewater fees and charges
Look up our wastewater fees and charges page.