Your feedback

We like being told when we’ve done well and when we haven’t done well. In either case it helps us improve how we treat you and fix your problems.

If you’re unhappy about the way you’ve been treated, or if the problem wasn’t solved to your liking, then we want to know about it.

If you’re happy with how you’ve been treated, or if we did a good job, we’d like to know about that too. 

How to make a complaint or compliment us

If you’ve got a complaint or a compliment:

  1. Tell the person you’ve been dealing with and give them the opportunity to put things right or accept your compliment
  2. If this isn’t appropriate or you’re not happy with their response, ask to speak to their manager
  3. If you’re still not happy or you don’t want to talk to the person or their manager, contact our Customer Services Manager:

T:   570 6666
E:   contact@huttcity.govt.nz
Post: Customer Service Manager, Hutt City Council, Private Bag 31-912, Lower Hutt 5040

Send us your feedback

Your name:
* Your email address (required):
Your message:
 

Do It Here
Pay It
Pay It
Online Payments
Find It
Find It
Get Information
Report It
Report It
Notify us about Issues
Say It
Say It
Give Feedback
Submit It
Submit It
Lodge an application
Join It
Join It
Sign up to services
Contact Us
Get in touch
MapPin
531 High Street, Lower Hutt
Hours: Mon - Fri, 8am - 5pm
Post
Private Bag 31 912, Lower Hutt 5040
Phone
+64 4 570 6666 | 0800 HUTT CITY