Paying your rates
Viewing your rates invoice online and making payments
You can view your rates invoice and pay online using the rates pay online portal. To help you with this portal, have a read of how you can register and login to view your rates invoice.
If you already know how much you need to pay, you can pay directly using using your credit card. To pay online using your credit card, you will need:
- Your account number (which you can find under the property details on your instalment notice)
- A Visa or MasterCard credit card
Associated charges – the online payment convenience fee
Westpac provides this service and charges a convenience fee of 2.1% of your total payment, with a minimum fee of $3.50. The council doesn’t receive any part of this fee.
If you would rather not pay this fee, the following alternative payment methods are available.
Pay your rates by direct debit
You can arrange a direct debit which allows you to make regular weekly, fortnightly or monthly deductions of agreed amounts, as well as giving you the option to make payments every second month.
These amounts are automatically adjusted for you each year when your rates change, so you don’t need to visit your bank. Each time you receive a rate account it will show the amount and date of agreed deductions in that period.
How do I set up a direct debit?
Complete a direct debit authority form (PDF 38 kb). You’ll need to print the form and then complete and sign it. You can then either drop this off to us at the council building at 531 High Street or post it to us.
Pay your rates in person
You can pay your rates in person at the council building at 531 High Street or at your nearest Post Shop. You can pay by EFTPOS (excluding credit card) or by cash or cheque. If you’re paying at a Post Shop, please take your rates invoice with you.
Rates can also be paid at Greater Wellington Regional Council offices at Shed 39, 2 Fryatt Quay, Pipitea, Wellington or 34 Chapel Street, Masterton.
Pay your rates by mail
Each rate assessment is mailed out in a reusable envelope which can be used to post return cheque payments. Please enclose the remittance advice to make sure we can identify your details. Please don’t send cash in case it gets lost in transit.
Other payment options
You can also make your payment by:
- Automatic payment
- Direct credit
- Telephone banking
- Internet banking
To pay using any of these methods, quote your account number (as shown under the property details in your payment reference) and make payment into our bank account:
|Westpac New Zealand Limited
|HCC Rates A/C
If you’re paying by automatic payment, make sure you pay each instalment in full by the due date to avoid any late payment penalties.
When to pay your rates
There are six rates payment instalments each year, running from July to June.
|Instalment||Invoice date||Due date
What happens if I don’t pay on time?
Unless you have come to a prior arrangement with us, a penalty of 10% will be added to any unpaid instalment amount after the due date.
A further 10% is charged every six months on any rates still owing from previous rating years.
If you have overdue rates, please contact us to make arrangements for payment.
Rates rebates and postponements
If you are on a low income, you may be eligible for a rates rebate.
How do I know if I’m eligible for a rates rebate?
You may be eligible for a rates rebate if:
- You are the ratepayer for the property where you live and
- You have lived there since 1 July 2014 and
- Your total pre-tax income is low
From 1 July 2014 the income limit for a rates rebate is $24,250 and the maximum rebate you can claim is $605. You may still qualify for a rebate with a higher income if you have dependents or if your rates are high.
Get in touch with us to find out if you qualify.
The Rates Rebates Scheme is funded by the government, but applications are made through the council.
How do I apply for a rates rebate?
As soon as you get your first rates invoice for the new rating year you can apply for your rebate.
Call us at 570 6666 and we’ll post an application form to you. Alternatively, you can download the form from the Department of Internal Affairs website.
If you are facing financial hardship and having difficulty paying your rates, we may be able to postpone payment of some or all of your rates. Please get in touch with us to talk about this.
You can read our rates remission and postponement policies (PDF 2.1 Mb).
What happens when a property is sold?
If a property has been sold we need to be notified of the sale. Until we’re advised of the change, the original owner is responsible for paying the rates. Your solicitor will be able to advise you of rates payable at the time the property changes ownership.