Westpac overcharge online credit card fees

It has been identified that ratepayers who paid their rates online by credit card from February 2016 to November 2022 were overcharged for the processing fee by Westpac. Ratepayers should have been charged a 1.9% fee but were incorrectly charged 2.1%.

Because the amounts were small (averaging $1.21 per payment) and refunding cannot be automated, we have agreed with Westpac they will donate the overpaid amount of $23,000 to the Kai Collective in Lower Hutt. You can find out more about the amazing work they do by visiting their Facebook page at Kai Collective Project

If, however, you would like to seek a refund please contact huttcityrefunds@westpac.co.nz by 31 March 2023 with:

  1. Name and address
  2. Proof of rate payment(s) made via credit card
  3. Bank account number for the refund to be paid into