2026 Residents' Satisfaction Survey results
Hutt City Council's 2026 Residents' Satisfaction Survey shows residents continue to value the facilities and services that help make Te Awa Kairangi ki Tai Lower Hutt a great place to live, while highlighting areas where Council can improve.
Community feedback is an important part of the decision-making process, and Council uses feedback from surveys to help inform decision making and business planning.
This year's results show residents continue to have high satisfaction with everyday Council services. Museums received the highest satisfaction rating at 91%, followed by neighbourhood hubs and libraries (89%), parks and reserves (83%), swimming pools (81%), and kerbside rubbish and recycling services (77%).
Overall, 74% of residents agree Lower Hutt is a great place to live, and 53% feel proud of how the city looks and feels.
At the same time, the survey identified that transport infrastructure, affordability and confidence in Council are key areas for improvement.
A huge thank you to the 1,745 residents who responded to the survey.
Read the full report here: 2026 Residents' Satisfaction Survey