Petone Neighbourhood Hub
Update - June 2026
New Petone Neighbourhood Hub site now open
The new temporary Petone Neighbourhood Hub is now open at 284 Jackson Street, Petone.
The site opened to the community on 2 June 2026 and provides core services including library services, NZ Post, and digital access while longer-term decisions about the future of the Britannia Street facility are considered through the Long Term Plan process.
The Jackson Street site was secured following Council’s decision to pause the planned remediation project and reconsider the future of the existing Hub. Establishing a temporary site ensures key services remain available in Petone while that work is undertaken.
The new site is smaller than the previous Hub and will operate with a more focused service offering. Further information about services and opening hours is available through Council’s Neighbourhood Hubs and Libraries channels.
Update - 20 May 2026
NZ Post services moving with Petone Neighbourhood Hub
NZ Post services currently operating from the Petone Neighbourhood Hub on Britannia Street will relocate to the new Hub site at 284 Jackson Street, Petone (Corner of Jackson and Queen Streets).
The last day of NZ Post services at the Britannia Street site will be Sunday 24 May.
Services will move on Monday 25 May, with the new Jackson Street location opening for NZ Post services from Tuesday 26 May.
This is the first stage of the Petone Neighbourhood Hub relocation ahead of the closure of the existing Britannia Street building.
Further updates on the wider Hub move and additional services will be shared soon.
Update – 16 April 2026
Temporary site secured for Petone Neighbourhood Hub
Following the previous update confirming the closure of the Petone Neighbourhood Hub, a temporary site has now been secured to enable continued service delivery in Petone.
The existing Hub remains scheduled to close by the end of May 2026.
The Hub will relocate to 284 Jackson Street, Petone (corner of Jackson and Queen Streets), approximately 300 metres from the current site.
The new location is expected to open in early June 2026, providing interim library, postal and digital services while the Britannia Street building is closed.
Due to the smaller size of the Jackson Street site, services will be more limited than those currently offered. Work is underway to confirm the final layout and service offering, and further updates will be provided as this progresses.
Securing a site on Jackson Street allows Council to maintain a presence in the Petone town centre while longer-term decisions about the future of the Hub are considered through the Long Term Plan process.
Update - 10 April 2026
Petone Neighbourhood Hub to close in May 2026
Petone Neighbourhood Hub has been operating for several years with significant building constraints related to weathertightness, which has resulted in mould and structural issues.
Though current budgets were allocated to improve the hub, they were insufficient to deliver a sustainable fit-for-purpose building. On that basis, Council decided to halt the current procurement and consider the condition of the building which presents health and safety risks. We are no longer able to mitigate these risks without the planned improvement work.
We have made the decision that the hub will still close in May 2026 - that being the time it would have closed in any event had the work gone ahead.
We have been working closely with our Petone-based staff and will continue to support them as we move through the next steps. In the meantime, we are actively working through alternative service delivery options and will keep the community updated as plans develop.
FAQ
The building has deteriorated significantly and can no longer be safely operated in the medium term.
Around 40% of the facility is already closed due to mould and weathertightness issues. Other areas are affected by structural problems, including decaying timber columns and corrosion in the atrium.
Temporary safety measures have enabled the building to remain open to date, but these do not address the underlying issues.
Council had planned significant repairs with a capped budget of $5 million, and the project was already underway. In February 2026, Council decided to pause the project and reconsider the future of the Hub as part of the next Long Term Plan, recognising the building would still require significant renewals over the next 10 years.
The building was already scheduled to close in May for repair works. Given the ongoing health and safety risks, the decision has been made to proceed with closure at that time.
The decision to close the existing building and relocate services was made to meet Council’s health and safety obligations to staff and the public.
Because this is an operational health and safety decision, public consultation was not required.
Public consultation will take place on the long-term future of the existing Hub facility through the Long Term Plan process.
The Britannia Street Hub closed at the end of May 2026.
The building was originally scheduled to close for repair works. Following Council's decision to pause the remediation project and reconsider the future of the facility through the Long Term Plan process, the building has now closed and selected services have relocated to the temporary Jackson Street site.
The temporary Petone Neighbourhood Hub is located at 284 Jackson Street, Petone, approximately 300 metres from the former Hub.
The location enables core Hub and library services to remain in the heart of Petone while longer-term decisions are made about the future of the original facility.
The temporary Jackson Street Hub opened to the community on 2 June 2026.
The site was established to ensure continuity of services for the Petone community following the closure of the Britannia Street building.
The temporary Petone Neighbourhood Hub is open:
- Monday to Friday: 9.30am–5.30pm
- Sunday: Closed
- Saturday: 9.00am–5.00pm
The Jackson Street site is smaller than the former Hub but continues to provide core services for the Petone community, including:
- library services
- digital access
- NZ Post services
Due to the smaller size of the site, some services previously available at Britannia Street, including events and programming, are not currently delivered from the Jackson Street location.
Staff have been supported through the relocation process.
The smaller site and more focused service offering require a different staffing model. Staff have either transferred to the Jackson Street location or been redeployed into roles across the wider Neighbourhood Hub and Library Services network.
The building is currently being managed with safety measures in place, and it remains open.
However, those measures are temporary and do not address the underlying issues. Without planned remediation works proceeding, the risk increases over time.
The future of the Hub will be considered as part of the Long Term Plan process.
Final decisions are expected by 30 June 2027, although Council may indicate a preferred direction earlier as part of the draft Long Term Plan.
The immediate decision to close is based on safety and building condition.
The longer-term future of the Hub, including investment decisions, will be considered alongside Council’s broader priorities through the Long Term Plan.
The condition of the building has been known for some time and Council’s approach has been to monitor and actively manage the risks.
As part of its 2024–34 Long Term Plan, Council agreed on a capped $20 million budget for three projects in Petone and allocated the funding in response to community consultation feedback. Petone Wharf was allocated $12 million for remediation of part of the wharf, Petone Neighbourhood Hub was allocated $5 million for repairs and some refurbishment, and Petone Recreation Ground Grandstand was allocated $3 million, acknowledging this would be insufficient to fully renew the asset.
The repair project was underway when the decision was made to pause the work. Without those planned remediation works proceeding, the risks associated with the building can no longer be managed in the medium term.
No.
Around $600,000 has been spent to date on investigations, design, engineering, and progressing the project to the point where construction could begin. This work has been essential to understand the condition of the building and the scale of work required. Some of this work could be re-used if there is a decision to refurbish all or part of the building as part of the Long Term Plan.
The remaining budget has not been spent.
What has changed is the understanding that the $5 million would not be sufficient to deliver a long-term, safe solution for the building. Council will now consider the best use of the remaining funding as part of wider Long Term Plan decisions.
The new Jackson Street site is a smaller space and will not be able to support events or programming.
Council is now working through alternative options for delivering events and activities at other locations. Further updates will be shared as plans are confirmed.
Council will work with regular users and community groups to help find alternative spaces.
There are a range of Council venues available nearby, including War Memorial Library, Moerā Neighbourhood Hub and Moerā Community Hall.
You can also search and book available spaces through Council’s Bookable website, which lists venues across the city.
Sunday was previously the quietest day for visitor numbers and operating six days helps manage the additional costs associated with leasing and operating a temporary facility while maintaining core services in Petone.
The Jackson Street location is a temporary facility established to maintain services in Petone following the closure of the Britannia Street building. The long-term future of the Hub will be considered through the Long Term Plan process, with final decisions expected by June 2027.