Make a complaint

Find out how to make a complaint to the Hutt City Council about the building consent process.

How to make a complaint

As a Building Consent Authority, our Building Team welcomes feedback from our customers.

We want to hear from you if you feel dissatisfied with any part of our service relating to building consent processing, inspection or issuing certificates and other documentation.

You can contact us by phone, in person, in writing, or online using our online portal.

What to include

When you make a formal complaint, include:

  • your first and last name
  • your phone number
  • your address
  • a detailed description of your complaint
  • any Hutt City Council reference numbers you have that relate to the problem, such as your service request number
  • the names of any Hutt City Council staff you've been speaking with
  • copies of any relevant letters, photographs or emails.

What happens next

  • An acknowledgement will be sent within two working days, confirming receipt of the complaint and outlining the process and expected timeframes for resolution. -If your complaint requires significant investigation, we aim to get back to you with the outcome within two weeks. If we need more time to look into the matter, we will let you know and provide an updated timeframe.
  • If you are unhappy with a process or technical decision made by us about your building consent (and this matter can't be resolved) please refer the matter to MBIE for a determination.

More information

Contact details