Pay your rates with Payble

Setting up your payments is easy. Your rates invoice has a personalised QR code – scan it to set up and manage your rates payments on your phone or computer. We’ll ask you for your mobile number or email so we can send confirmations and ensure your payment is allocated to your property correctly.

Once your mobile number or email is confirmed you can:

• Choose how to pay by selecting one of three options (one-off payment, autopay or flexible payment)
• If you select flexible payment, choose a schedule that works for you (weekly, fortnightly or monthly)
• Enter your payment details
• All done! You’ll get a text or email to confirm your payment schedule and when there are changes to your account

If you’re currently set up on a direct debit plan, there is so much more available on the new online payment platform. It’s simple to switch over and unlock the benefits, including much more visibility and control over your payments. Once you sign up in Payble, we’ll take care of sorting your old direct debit payments to ensure a smooth transition.

If you’re currently paying your rates by automatic payment (you’re putting money into our bank account), you’ll need to cancel any upcoming payments and then sign up in Payble.

Direct Debit Authority 0302091 – Terms and Conditions

1. Authority acknowledgement

I confirm that this authority is subject to:

• The terms and conditions relating to my bank account, and
• The terms and conditions that relate to this authority, including the conditions below relating to notices and disputes for paperless authorities.

I agree that this authority is subject to my bank’s terms and conditions that relate to my account, and the terms and conditions listed below.

2. Specific conditions relating to notices and disputes

1) The Initiator must give me at least two days’ notice prior to each direct debit, provided that where the direct debit is part of a series, the Initiator is only required to provide two days’ notice prior to the first direct debit in the series.

2) Changes to the amounts or dates of a series of direct debits require 10 days prior notice to me.

3) I may agree with the Initiator to receive same day notice for direct debits specifically requested by me.

4) All notices must be in writing but may be delivered electronically if I have agreed to that with the Initiator.

5) I may ask my bank to reverse a direct debit up to 120 days after the debit if:

• I did not receive proper notice of the amount and date of the direct debit, or
• I received notice, but the amount or date differs from the notice.

6) If a direct debit is dishonoured and the Initiator retries it within five business days of the original direct debit, I understand that the Initiator does not need to notify me again about that direct debit.

Payble lets you choose how and when you pay. Payments can be set up from a bank account, debit card or credit card. You can:

1. Make a one-off payment
2. Request an extended payment plan – submit a request for weekly, fortnightly or monthly payments that suit your budget to be considered by Council.
3. Autopay – pay the invoice in full. Set up a payment of your current and future rates invoices in full on the due date.
4. Flexible payments – set up a direct debit to make weekly, fortnightly or monthly payments over the current rating year.

• You will get a reminder before each payment is deducted.
• You can check the balance owing on your rate account at any time.
• When you receive your first rates notice for the next financial year (in August each year), a new payment plan will be calculated automatically.

To make changes to your payment method or schedule, simply scan the QR code on your rates notice, or visit the Payble website and use your mobile phone number or email address to log in.

• Click your account icon to view existing payment plans. Add the new card or bank account and then remove the old account or card
• To change an account, select the account, choose the relevant item from the Options menu and follow the prompts
• To skip a payment, select your payment plan and choose “Skip Next Payment” from the Options menu. Payble will automatically adjust the payment schedule based on the balance owing

You will receive confirmation of any changes made to your account.

Yes. When viewing your plan, a “Pay early” button will appear next to the next upcoming instalment. In the “Manage” options, you can also select “Pay Remainder.”

Once a payment plan is completely paid for the financial year, it does not become inactive. It will move from your Active Plans list to Others, and restart in the new financial year once the new rates have been loaded into Payble.

No, all other payment methods are still available. Payble is an option that will allow you to have greater flexibility and control of your rates payments.

Yes, you can have multiple properties with their own payment schedules under one Payble account.

If you are no longer the ratepayer for a property, you need to cancel your payment plan in Payble before property settlement.

Yes. You can set up a Payble payment plan using a joint bank account.

Most personal joint bank accounts in New Zealand allow each account holder to transact independently. If this applies to your account, you can confirm this during sign-up by selecting that you have authority to operate the account.

Note: The wording of the agreement “I confirm I have sole authority on the nominated account” can be confusing. This is a bank mandated agreement and terminology. It does not mean this customer is the only individual who has authority to approve transactions. Rather, it means the customer as a sole person has authority to use the account (and so soes the other account holder).

Payble is not an option for these types of bank accounts.  Instead, please complete a direct debit authority form and return it to rates@huttcity.govt.nz. You will be notified once your direct debit is set up.